Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection, processing, storage, and protection of personal information by r200m ("we," "us," or "our") through our online betting platform accessible at https://r200m.cam. By creating an account and using r200m Services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

r200m operates in the online entertainment and gaming industry, serving Indonesian players across Jakarta, Surabaya, Medan, Bandung, Bali, and other regions throughout Indonesia. We recognize that privacy is a fundamental right and have implemented comprehensive data protection measures including bank-grade SSL encryption, secure server infrastructure, and strict access controls to safeguard your personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policies, which together form the complete legal framework governing your use of r200m Services.

2. Information We Collect

2.1 Personal Identification Information

When you register for an r200m account, we collect the following personal identification information:

• Full Legal Name: As it appears on your Indonesian identity card (KTP) for verification purposes.
• Date of Birth: To verify you meet the minimum age requirement of 21 years.
• Indonesian KTP Number: For identity verification and anti-fraud purposes.
• Residential Address: Including street address, city (such as Jakarta, Surabaya, Medan, Bandung, or Bali), province, and postal code.
• Email Address: For account communications, security notifications, and promotional messages.
• Mobile Phone Number: For account verification, two-factor authentication, and customer support communications.
• KTP Photograph and Selfie Verification: Digital copies of your Indonesian identity card and verification selfie to complete Know Your Customer (KYC) compliance.

2.2 Financial and Transaction Information

To process deposits and withdrawals on the r200m platform, we collect financial information including:

• Bank Account Details: Bank name (BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or other Indonesian banks), account number, and account holder name for processing withdrawals.
• E-wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja when used for deposits or withdrawals.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Payment Method Metadata: Transaction timestamps, amounts in Indonesian Rupiah (Rp/IDR), processing status, and transaction reference numbers.

r200m does not store complete credit card numbers or sensitive authentication data. Payment processing is handled through secure third-party payment gateways that comply with international Payment Card Industry Data Security Standards (PCI DSS).

2.3 Gaming and Betting Activity

We automatically collect information about your gaming and betting activities on r200m, including:

• Sports betting history including bet types (mix parlay, voor bola/Asian handicap, straight bets), sports covered (football/BRI Liga 1/EPL/La Liga, basketball, badminton, e-sports), bet amounts, odds, and outcomes.
• Casino gaming sessions including games played (slots from Pragmatic Play/Microgaming/NetEnt, live casino tables from Evolution Gaming, table games, crash games like Aviator), session duration, bet sizes, and results.
• Traditional Indonesian game participation including togel number selections (4D, 3D, 2D draws) and sabung ayam betting patterns (Meron vs Wala).
• Bonus and promotion participation including bonuses claimed, wagering progress toward requirements, and bonus terms compliance.

2.4 Technical and Device Information

When you access r200m, we automatically collect technical information to ensure platform security, optimize performance, and detect fraud:

• IP Address and Location Data: Your internet protocol address and approximate geographic location (city level) to prevent unauthorized access and comply with regional regulations.
• Device Information: Device type (Android/iOS mobile, desktop computer), operating system version, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features accessed, session duration, referral sources, search queries within the platform, and click patterns.
• Cookies and Similar Technologies: Session cookies, preference cookies, analytics cookies, and local storage data to maintain your login session, remember preferences, and analyze platform usage patterns.

3. How We Use Your Information

3.1 Account Management and Service Delivery

r200m uses your personal information primarily to deliver and manage your betting account:

• Creating, maintaining, and verifying your r200m account identity.
• Processing deposits to your account from BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and other supported payment methods.
• Processing withdrawal requests to your registered bank accounts or e-wallets.
• Recording and settling sports bets on football (BRI Liga 1, EPL, La Liga, Bundesliga, Champions League, Timnas Indonesia matches), basketball, badminton, and other sports.
• Enabling participation in casino games from premium providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Pocket Games Soft.
• Calculating and crediting bonuses, cashback, and promotional rewards according to stated terms.
• Providing 24/7 customer support through live chat, email at [email protected], and WhatsApp assistance.

3.2 Security, Fraud Prevention, and Compliance

We process your information to maintain platform security and comply with legal obligations:

• Verifying your identity through KTP validation to prevent underage gambling (21+ enforcement) and comply with Know Your Customer (KYC) regulations.
• Detecting and preventing fraudulent activities including multiple account creation, bonus abuse, collusion, money laundering, and unauthorized account access.
• Monitoring betting patterns to identify suspicious activities and ensure fair play across sports betting, live casino, and slot games.
• Implementing responsible gaming measures including deposit limit enforcement, self-exclusion compliance, and identifying problem gambling behaviors.
• Complying with anti-money laundering (AML) regulations, gaming license requirements, and applicable Indonesian financial reporting obligations.

3.3 Communications and Marketing

With your consent, r200m may use your contact information to send:

• Promotional offers including welcome bonuses, reload bonuses, cashback programs, slot tournaments, and VIP rewards tailored to Indonesian players.
• Announcements about new game releases, sports betting markets (upcoming BRI Liga 1 matches, international tournaments, e-sports events), and platform features.
• Newsletters featuring betting tips, game guides (such as strategies for togel or mix parlay betting), and industry news.
• Seasonal promotions aligned with Indonesian holidays and events including Independence Day (17 August), Idul Fitri, Chinese New Year (Imlek), and major sporting events.

You may opt out of marketing communications at any time through your account settings or by contacting customer support. Transactional and security-related communications cannot be opted out of while your account remains active.

3.4 Platform Improvement and Analytics

We analyze usage data to enhance the r200m platform for Indonesian users:

• Identifying popular games, betting markets, and features to optimize our content offering.
• Analyzing deposit and withdrawal patterns to improve payment processing times for BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay transactions.
• Testing new features, game interfaces, and betting options before full deployment.
• Optimizing mobile performance for Android and iOS devices popular among Indonesian players.
• Understanding peak usage times to ensure adequate server capacity during high-traffic periods like major football matches or weekend casino sessions.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

r200m shares your information with carefully selected third-party service providers who assist in platform operations:

• Payment Processors: Banks and payment gateways handling BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and ShopeePay transactions.
• Gaming Software Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and other game studios providing slots, live casino, and table games.
• Identity Verification Services: KYC compliance providers that verify Indonesian KTP authenticity and match selfie photographs to identity documents.
• Customer Support Platforms: Live chat software and ticketing systems enabling our 24/7 Indonesian-speaking support team to assist you efficiently.
• Cloud Hosting and Security Providers: Infrastructure services that host the r200m platform and provide SSL encryption, DDoS protection, and data backup services.

All third-party providers are bound by strict confidentiality agreements and may only process your information for the specific purposes we authorize. They are prohibited from using your data for their own marketing or commercial purposes.

4.2 Legal and Regulatory Disclosure

r200m may disclose your personal information when required by law or to protect legitimate interests:

• In response to valid legal requests from government authorities, law enforcement agencies, or courts with proper jurisdiction.
• To comply with gaming regulations, licensing requirements, or financial reporting obligations in jurisdictions where r200m is licensed to operate.
• To investigate suspected fraud, money laundering, or violations of our Terms & Conditions.
• To protect the rights, property, or safety of r200m, our users, or the public from harm.
• In connection with a corporate transaction such as a merger, acquisition, or sale of assets, subject to continued privacy protection under this policy.

4.3 No Sale of Personal Information

r200m does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used exclusively to provide r200m Services as described in this Privacy Policy.

5. Data Security and Protection

5.1 Technical Security Measures

r200m employs industry-standard security technologies to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your device and r200m servers is protected by 256-bit SSL encryption, the same security standard used by major Indonesian banks like BCA, BRI, BNI, and Mandiri.
• Secure Data Storage: Personal information is stored on secure servers in access-controlled data centers with 24/7 monitoring, fire suppression systems, and redundant power supplies.
• Database Encryption: Sensitive data including KTP numbers, bank account details, and passwords are encrypted at rest using AES-256 encryption standards.
• Password Protection: User passwords are hashed using bcrypt algorithms, ensuring even r200m staff cannot access your plain-text password.
• Two-Factor Authentication: Optional 2FA via mobile phone SMS or authenticator apps adds an extra security layer to your account login.
• DDoS Protection: Advanced traffic filtering protects the r200m platform from distributed denial of service attacks that could compromise availability or security.

5.2 Organizational Security Measures

Beyond technical controls, r200m maintains strict organizational security policies:

• Access Controls: Employee access to personal information is restricted on a need-to-know basis. Customer support agents can view only the information necessary to resolve your inquiries.
• Staff Training: All r200m employees undergo regular privacy and data protection training covering confidentiality obligations, phishing awareness, and secure data handling procedures.
• Confidentiality Agreements: Every employee, contractor, and service provider signs legally binding confidentiality agreements prohibiting unauthorized disclosure of user information.
• Regular Security Audits: Independent security firms conduct periodic penetration testing and vulnerability assessments to identify and remediate potential weaknesses.
• Incident Response Plan: r200m maintains a documented breach response procedure to quickly contain, investigate, and report any security incidents affecting personal data.

5.3 Your Security Responsibilities

While r200m implements robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password containing uppercase and lowercase letters, numbers, and symbols. Never reuse passwords from other websites.
• Never share your r200m login credentials with anyone, including family members or friends claiming to offer betting tips.
• Log out of your account when using shared or public computers in internet cafes, offices, or university computer labs.
• Enable two-factor authentication through your account security settings for enhanced protection.
• Be cautious of phishing emails or SMS messages claiming to be from r200m. We will never ask you to provide your password via email or WhatsApp.
• Immediately contact customer support if you notice unauthorized account activity, unexpected withdrawals, or bets you did not place.

6. Your Privacy Rights

6.1 Right to Access Your Information

You have the right to request a copy of all personal information r200m holds about you. To exercise this right, contact customer support with your request. We will provide a comprehensive data export within 30 days including your account details, transaction history, betting records, and communications with r200m.

6.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you may request correction. You can update most information directly through your r200m account settings, including email address, phone number, and residential address. For changes to registered name or KTP details, contact customer support with supporting documentation.

6.3 Right to Deletion

You may request deletion of your personal information by closing your r200m account. Upon account closure, we will delete or anonymize your data within 90 days, except for information we are legally required to retain for financial auditing, anti-money laundering compliance, or ongoing dispute resolution. Transaction records may be retained for up to 7 years to comply with Indonesian financial regulations.

6.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format (typically CSV or JSON). This allows you to transfer your data to another service provider if desired. Contact customer support to request a data portability export.

6.5 Right to Object and Withdraw Consent

You may object to certain data processing activities or withdraw previously granted consent at any time:

• Opt out of marketing emails by clicking the unsubscribe link in any promotional message or adjusting email preferences in your account settings.
• Opt out of SMS marketing by replying STOP to promotional text messages or contacting customer support.
• Disable non-essential cookies through your browser settings, though this may limit some platform functionality.
• Withdraw consent for optional data processing activities while maintaining your account for transactional purposes.

7. Data Retention

r200m retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

Data Category	Retention Period	Reason for Retention
Account Registration Details	Duration of account + 7 years	Legal compliance, audit requirements
KTP and Identity Documents	Duration of account + 7 years	KYC compliance, fraud prevention
Financial Transactions	7 years from transaction date	Indonesian financial regulations, tax compliance
Betting History	7 years from bet settlement	Dispute resolution, gaming license requirements
Customer Support Communications	3 years from last interaction	Service quality, dispute resolution
Marketing Consent Records	Duration of consent + 2 years	Proof of consent for regulatory compliance
Technical Logs (IP, Device Info)	12 months	Security monitoring, fraud detection

After retention periods expire, personal information is securely deleted or anonymized such that it can no longer identify you as an individual.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

r200m uses cookies and similar technologies to enhance your platform experience:

• Essential Cookies: Strictly necessary cookies that enable core functionality like maintaining your login session, remembering your account preferences, and processing transactions. These cannot be disabled without breaking the platform.
• Performance Cookies: Analytics cookies that help us understand how users interact with r200m, which pages are most visited, and where users encounter errors. This data is aggregated and anonymized.
• Functionality Cookies: Cookies that remember your preferences such as language settings, display currency (IDR vs USD), favorite sports, and previously viewed games.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You can opt out of advertising cookies through your browser settings.

8.2 Managing Cookies

Most web browsers allow you to control cookies through settings preferences. You can configure your browser to refuse all cookies or indicate when a cookie is being sent. However, disabling cookies may prevent you from accessing certain features of the r200m platform, particularly those requiring authentication or personalized settings.

9. International Data Transfers

While r200m primarily serves Indonesian users and stores data in secure facilities within or near Indonesia, some data processing activities may involve transfers to international service providers including cloud hosting companies, gaming software providers, and payment processors operating globally. When we transfer your data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by data protection authorities.
• Certification under recognized international privacy frameworks.
• Technical and organizational security measures meeting or exceeding Indonesian data protection standards.

Your personal information will always be protected to the standard described in this Privacy Policy regardless of where it is processed.

10. Children's Privacy

r200m Services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires date of birth verification and KTP validation to prevent underage access. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that data and permanently close the associated account. Parents or guardians who believe their child has provided information to r200m should contact customer support immediately.

11. Changes to This Privacy Policy

r200m reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated through:

• Email notification to your registered email address at least 30 days before the changes take effect.
• Prominent notice on the r200m homepage and within your account dashboard.
• Updated "Last Modified" date at the top of this Privacy Policy document.

We encourage you to review this Privacy Policy regularly to stay informed about how r200m protects your information. Continued use of r200m Services after policy changes constitutes acceptance of the updated terms.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how r200m handles your personal information, please contact our dedicated privacy team:

• Email: [email protected] (displayed as plain text; not a clickable mailto link)
• Live Chat: Available 24/7 through the r200m platform with Indonesian-speaking privacy specialists
• WhatsApp: +62 812 3456 7890 (displayed as plain text; not a clickable tel link)

We aim to respond to all privacy inquiries within 48 hours and resolve requests within 30 days of receipt.